Privacy and Confidentiality Policy
September 1, 2023 – version 1.0
The purpose of this policy is to ensure the protection of personal information and to regulate how we collect, use, disclose, store, and dispose of such information, or otherwise manage it. It also aims to inform individuals about how their personal data is handled. This policy also includes our cookie policy and related consent settings.
1. Collection of Personal Information
When visiting our website, personal data such as your name, address, email, phone number, etc., may be collected. This information is only collected if you voluntarily provide it, for example by filling out a contact form, requesting a quote, or asking for a callback.
We are committed to collecting only the information necessary and relevant to respond to your service request.
2. Protection of Personal Information
We implement appropriate security measures to prevent unauthorized access, use, or disclosure of your personal data. Access to your information is limited to employees or service providers who require it to deliver services.
3. Sharing of Personal Information
We do not sell, rent, exchange, or transfer your personal information to third parties for marketing purposes without your explicit consent.
However, we may share your information with third-party service providers who assist in operating our business. We ensure that these parties adhere to strict privacy and security standards.
4. Retention and Destruction of Personal Information
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law.
Measures are in place to ensure that your data is handled securely and in accordance with this policy. Once no longer required, personal data is securely deleted or anonymized.
5. Use of Cookies
To enhance your browsing experience, our website uses cookies. These are small text files stored on your device when you visit our site.
They allow us to collect information such as: pages visited, time spent on the site and language preferences. This data helps us analyze trends, optimize our website, and provide personalized content.
You can accept or refuse cookies using our consent banner. You may also manage your preferences through your browser settings. Please note that disabling cookies may limit certain website functionalities.
5.1 Types of Cookies Used
5.1.1 Functional Cookies
These cookies are essential for the proper functioning of the website. They are typically set in response to actions you take, such as setting privacy preferences or filling out forms. They do not store personally identifiable information.
5.1.2 Analytics Cookies
These cookies collect information about how users interact with the website (pages visited, links clicked). This data helps us measure and improve site performance. The data is anonymized and cannot identify you personally.
5.1.3 Marketing Cookies
These cookies may be set by advertising partners or social media integrations. They are used to build a profile of your interests and show you relevant ads on other websites.
We encourage you to review the privacy policies of these third parties, as many operate outside Canada.
5.1.4 Security Cookies
To prevent fraud and protect our systems, forms on our website may be secured using Google reCAPTCHA. This tool uses cookies and collects behavioral data such as mouse movements, clicks, time spent, and device used.
This analysis helps determine whether the user is human or a bot. Data may be shared with Google services.
5.2 Managing and Deleting Cookies
You can manage cookies through your browser settings. Most browsers accept cookies by default, but you can configure them to reject all cookies or only accept certain ones.
You can also set your browser to delete cookies automatically upon closing or remove them manually at any time.
5.3 Cookie Consent
When you first visit our website, a consent banner will appear explaining how cookies are used.
By clicking “Accept”, you agree to the use of all cookies and this policy. You may also refuse non-essential cookies and manage your preferences.
You can modify your consent at any time.
5.4 Third Parties
We have agreements regarding the use of cookies with third-party providers. However, we cannot guarantee that these parties handle your data securely or reliably.
Companies such as Google and social media platforms operate independently. We strongly recommend reviewing their privacy policies.
6. Responsibility
We are responsible for the protection of the personal information we hold. Employees with access to personal data take all necessary measures to ensure its confidentiality and compliance with this policy.
7. Access, Correction, and Withdrawal of Consent
You have the right to:
- Access the data we hold about you
- Object to the processing of your data
- Receive your data in a commonly used format
- Request correction or deletion of inaccurate data
You may withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice.
If necessary, you may file a complaint under PIPEDA (Personal Information Protection and Electronic Documents Act) with the Office of the Privacy Commissioner of Canada.
Requests must be submitted in writing to the Privacy Officer (see section below).
8. Complaint Handling Process
If you wish to file a complaint regarding this policy or the handling of your personal data, you must submit it in writing to the Privacy Officer.
Each complaint will be handled within a reasonable timeframe and treated confidentially. A file will be created including the complaint, analysis, supporting documents and response provided.
9. Privacy Officer
For any questions, concerns, or requests regarding this policy, please contact:
- Nicolas Beauchemin, Owner
- 514 647-8371
10. Approval
This policy is approved by the Privacy Officer listed above.
11. Publication and Updates
We reserve the right to update this privacy policy at any time. Changes will be posted on our website and will take effect immediately upon publication.
We encourage you to review this policy regularly.